IT Specialist Asset Management

As a specialist for IT Asset Management (ITAM), you will manage and optimize the organisation's IT assets, hardware and software by providing effective asset management solutions and services. This includes all processes during the asset lifecycle: requirements assessment, procurement, deployment, operation and decommissioning. License compliance and financial efficiency are closely linked to this function. As a member of the IT team at ESO, you will work collaboratively with all IT specialists at the various ESO sites.

Main Duties and Responsibilities

• Designing, developing and maintaining an IT inventory management solution including IT hardware, software and license assets
• Integrating various data sources (e.g. Lansweeper, Microsoft Active Directory, Microsoft Azure, Red Hat Satellite, VMware vCenter, Jamf, CrowdStrike), aggregating, normalizing and enriching inventory data
• Developing, automating and maintaining asset management processes
• Conducting regular IT hardware, software and license audits
• Supporting IT colleagues with asset management expertise
• Working with IT service providers and external license management experts
• Ensuring high quality of asset management data to provide valid input for IT processes
• Collaborate with other IT specialists to ensure reliable data delivery to downstream systems and functions (e.g. IT Service Desk, server management, vulnerability management, network access control)

Reports to:

You will report to the Head of the IT Project and Security Group of the Information Technology Department within the Directorate of Engineering.

Key Competences and Experience

Essential:

• 3 years or more of relevant working experience
• Practical experience with IT asset management (ITAM) or configuration management database (CMDB) solutions
• Being able to translate organisational requirements into technical solutions
• Scripting skills to automate repeating tasks
• Ability to analyse and understand problems and to solve them
• Keeping up-to-date with latest ITAM developments, and continuously improve your skills through training and certification
• Strong communications and collaboration skills for working in cross-site and cross-functional teams
• Independent, proactive, structured and results-oriented way of working

Desirable:

• Experience with hybrid on-prem and cloud environments
• Experience in a multicultural environment

Qualifications:

A first level University degree (Bachelor) in Computer Science (or equivalent). An ITAM related certification will be considered a strong asset. An ITIL certification would be useful.

Language Skills:

An excellent command of the English language - oral, reading and writing - is essential. A working knowledge of German and/or Spanish would be an advantage.

Remuneration and Contract:

We offer an attractive remuneration package including a competitive salary (tax free), comprehensive pension scheme and medical, educational and other social benefits, as well as financial help in relocating your family.

Our Salary and career structure:

ESO's salary structure is based upon a range of career paths which reflect the nature and level of our roles. Each career path is made up of two or three grades which are used to further reflect experience and performance. The role of IT Specialist is in Career Path V. Please follow this link for more details https://www.eso.org/public/jobs/conditions/intstaff/salary-structure/

ESO aims to support members of personnel in maintaining a good work-life balance (https://www.eso.org/public/jobs/conditions/intstaff/#work-life-balance) between their professional and private life. ESO is also committed to offering family-friendly support (https://www.eso.org/public/jobs/conditions/intstaff/#family-friendly-support), creating a work environment and policies which allow staff to balance their professional and private responsibilities through flexible working arrangements and financial support for families.

The contract is for a fixed term duration of three years, and is subject to successful completion of the probation period. There may be a possibility of extension(s) subject to individual performance and organisational requirements.

For any further information, please visit ESO's conditions of employment (https://www.eso.org/public/jobs/conditions/). Please note that the contract policy and in particular the regulations concerning fixed-term and indefinite contracts are currently under review which may lead to changes in the contractual conditions applicable to this position.

Duty Station:

Garching near Munich, Germany with occasional duty trips to Chile.

Application:

If you are interested in working in areas of frontline science and technology and in a stimulating international environment, please visit http://www.eso.org for further details.

Applicants are invited to apply online at http://jobs.eso.org/. Applications must be completed in English and should include a motivation letter and CV. Within your CV, please provide the names and contact details of three persons familiar with your work and willing to provide a recommendation letter upon request. Referees will not be contacted without your prior consent.

Deadline for applications is 2 November 2024.

We have scheduled the initial interviews for mid-November 2024.

ESO Values

An important element in any successful employment relationship is harmony in values between an organisation and its people.

The ESO Values are:

ESO strives for excellence through innovation.

ESO provides outstanding services to its communities.

ESO fosters diversity & inclusion.

ESO believes in the key role of sustainability for its future.

Achieving the above are recognized as only possible on the basis of personal values and attitudes that we expect from our employees: respect, integrity, accountability, commitment, collaboration, and clear & open communication.

Applicants to any ESO role are asked to reflect on their affinity with these values and advised they may be asked about them if called for interview.

Diversity

ESO has established diversity as an important value of the Organisation, is committed to providing an equal opportunities environment and is actively seeking to promote a diverse, equitable and inclusive workforce. Please visit https://www.eso.org/public/about-eso/sustainability/dei-at-eso/ for further details.

Nationality

No nationality is in principle excluded from employment at ESO, however, recruitment preference will be given to nationals of our Member States, host states and strategic partners: Australia, Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, the United Kingdom and Chile, irrespective of gender, age, disability, sexual orientation, ethnicity or religion.